Shipping And Delivery
Shipping
We offer free shipping across India.
Estimated Delivery Time
- Larger Cities: 5-7 days
- Rest of India: 8-10 days
We partner with reputable courier companies such as Delhivery, ECom, EKart, Xpressbees, and FedEx. Our delivery partners are selected based on their service capabilities and delivery schedules.
Orders typically take 1-2 business days to process. If you are unable to track your order using the tracking details emailed to you, please contact us at help@mysmartpapa.com.
Exchanges and Refunds
Exchange Policy
Custom-made items, sweatshirts, hoodies, full-sleeve t-shirts, and mugs cannot be returned or exchanged. All sales for these items are final. For other products, exchanges must be requested within 3 days of product delivery. If you need to exchange an item for a different size, please email help@mysmartpapa.com with your order number. We will assist you with the exchange process.
Please note that reverse pickup may not be available in all locations. In such cases, you will need to send the item to the return address using a local courier service.
Refund Policy
We do not offer refunds for orders canceled voluntarily.
All claims for misprints, damage, or defects must be submitted within 3 days of receiving the product. Any claim deemed to be an error on our part will be handled at our expense.
To initiate a return request, please email help@mysmartpapa.com. We will guide you through the return process. We only accept returns for items that are damaged, defective, or misprinted.
Cancellation Policy
If a cancellation notice is received before your order has been processed, your order will be canceled immediately, and you will receive a full refund.
Orders that have already been printed and shipped cannot be canceled. In such cases, the product will go through its normal lifecycle process.